Shipping Policy

At Liana Trots, we are committed to delivering your travel and outdoor essentials quickly, safely, and reliably. Our goal is to ensure a smooth shipping experience from the moment you place your order until it reaches your doorstep.

Order Processing
All orders are processed promptly after confirmation. You will receive an order confirmation email once your order has been successfully placed. Once your package has been shipped, we will send a follow-up email with your tracking information, so you can monitor your delivery progress.

Shipping Partners
We work with trusted courier and logistics services to deliver your orders efficiently. Our shipping partners are selected based on their reliability and ability to handle products with care, ensuring you receive your gear in perfect condition.

Tracking Your Order
Once your order is dispatched, a tracking number will be sent to your email. You can use this number to track the real-time status of your shipment on our courier partner’s website. If you do not receive tracking details within a reasonable time, please reach out to our support team.

Shipping Charges
Shipping fees (if any) are calculated at checkout based on your location and order weight. We strive to keep shipping costs reasonable and transparent.

Packaging
All items are securely packed to prevent damage during transit. Fragile or delicate items are handled with extra care to ensure they arrive safely.

Undeliverable Packages
If a package is returned to us due to an incorrect address or unsuccessful delivery attempts, we will contact you to arrange re-delivery. Additional shipping fees may apply in such cases.

Customer Support
For any shipping-related questions, concerns, or issues, feel free to contact us. Our support team is available to assist you with tracking, delivery updates, or other inquiries.

Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to our customer support team [email protected].